Last Updated: September 30th 2024

 

Famished Inc. ('Famished', 'we', 'us', or 'our') is committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Data Policy explains how we collect, use, and disclose information about you when you use our platform (www.famished.io), services, and any associated technologies. By using our platform and services, you agree to the collection, use, and disclosure of your information as described in this policy.

 

1. Information We Collect

We collect the following types of information from and about you:

 

1.1 Personal Information: This includes your name, email address, phone number, delivery address, payment details, and any other information you provide when using our services. If you are a restaurant owner, we may also collect your business name, tax identification number, POS system information, and bank account details.

 

1.2 Usage Data: We collect data about how you interact with our platform, including your IP address, browser type, operating system, pages visited, and time spent on the platform. We may also collect device information and use cookies to improve your experience.

 

1.3 Location Information: If you enable location services, we may collect your precise geographic location to provide localized services such as restaurant recommendations or delivery options.

 

1.4 AI-Based Personalization: We use AI to personalize your experience on the platform. This includes collecting and analyzing your preferences, previous orders, and search behaviors to provide tailored recommendations.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

- To process your orders and facilitate commission-free delivery services.

- To personalize your experience and provide tailored food recommendations.

- To communicate with you about updates, promotions, and relevant offers.

- To maintain and improve the functionality of the platform.

- To comply with legal obligations, including tax regulations and data protection laws.

 

3. Sharing of Your Information

We may share your information in the following cases:

 

3.1 With Restaurants: When you place an order through the platform, we share relevant information (e.g., your name, delivery address, and order details) with the restaurant to facilitate the transaction.

 

3.2 With Third-Party Service Providers: We may share your information with third-party delivery services, payment processors, and POS system providers to complete transactions and deliver services.

 

3.3 For Legal Compliance: We may disclose your information if required by law, court order, or to protect the safety, rights, or property of Famished or its users.

 

4. Data Processing and Security

Famished takes the security of your personal data seriously. We use industry-standard measures such as encryption and firewalls to protect your information from unauthorized access. However, we cannot guarantee the absolute security of data transmitted over the internet.

 

4.1 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. You may request the deletion of your data at any time, subject to legal and operational requirements.

 

4.2 Third-Party Data Processing: We use third-party processors, such as payment providers and analytics services, to handle certain types of data. We ensure these processors comply with relevant data protection laws.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and improve your experience on the platform. You can control cookie settings through your browser preferences.

 

6. User Rights (CCPA Compliance)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

- The right to know what personal information we collect about you.

- The right to request the deletion of your personal information.

- The right to opt out of the sale of your personal information (note: Famished does not sell personal information).

You can exercise these rights by contacting us at support@famished.io.

 

7. Children's Privacy (COPPA)

Our platform is not intended for users under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.

 

8. Changes to This Policy

We may update this Privacy and Data Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our platform. Your continued use of the platform after the changes take effect constitutes acceptance of the updated policy.

 

9. Contact Us

If you have any questions or concerns about this Privacy and Data Policy, please contact us at hello@famished.io.